// FAQs

WHY IS TCEA’S SYSTEM ADMINISTRATOR AND TECHNICAL SUPPORT CONFERENCE GOING VIRTUAL?

Due to the COVID-19 pandemic, and in compliance with local and national health guidelines, we’ve made the decision to move the conference to an online platform for the safety and security of everyone involved with the conference.

WHAT DOES IT MEAN TO “GO VIRTUAL?”

Going “virtual” is just a fancy way to say that the conference will now be held in an online environment. The good news is that this format allows us to offer more content at a reduced registration price.

HOW HAS THE CONTENT CHANGED? HOW DO THE VIRTUAL PRESENTATIONS DIFFER?

Some presentations, originally scheduled as 2-hour presentations, have been reduced to 60-minutes. TCEA’s presenters are eager and willing to provide their content in this virtual setting. Although the presenter will not be providing you with equipment or supplies, presenters continue to offer hands-on, interactive, and immersive education for you to experience at home.

HOW WILL THIS FORMAT DIFFER FROM THE NORMAL IN-PERSON CONFERENCE?

We’re dedicated to creating an enriching, social experience. Our virtual environment will provide many of the benefits you’d typically receive at this conference, minus the travel (and barbecue pit stops). Although we may not be able to provide a means of getting out of your home, TCEA is sure to provide the networking, learning opportunities, sponsors, and everything else that you’ve come to expect from TCEA’s SysAdmin conference.

HOW LONG WILL I HAVE ACCESS TO ON-DEMAND PRESENTATIONS?

Starting on Tuesday, October 20, TCEA will release presentations on demand. By the end of the live conference, more than 35 hour-long educational presentations will be provided. All of these presentations will be available for 30 days, with access expiring at the end of the day, November 19, 2020.

WHICH PRESENTATIONS WILL BE LIVE/ON-DEMAND?

You can see presentations by type on the schedule page. There will also be special events Oct. 20-21 that will be exclusive to the live event and will not be available later as on-demand content. So make sure you attend those events while you have the chance!

WHAT TIME ZONE WILL THE LIVE PRESENTATIONS OCCUR IN?

The full live schedule will occur in the Central Time Zone.

HOW MANY CREDIT HOURS CAN I EARN?

You can earn more than 35 CPE credits. Be sure to claim your credits during each presentation.

HOW DO I CLAIM MY CPE CREDIT?

During the presentation, you will be provided with an exclusive code in order to claim attendance. Some bonus questions will be asked, specifically related to topics, content, or fun facts provided!

WHAT ARE BONUS POINTS AND HOW DO I WIN PRIZES?

Those who actively participate during the live conference dates may win points for engagement within the virtual environment, including but not limited to presentation participation, sponsor engagement, attendee-to-attendee networking, special events, and so much more. Visit the Gamification portion of the platform to learn more.

WHAT ARE SOME BEST PRACTICES FOR PARTICIPATING IN VIRTUAL EVENTS?

Treat the virtual conference as you would an in-person event with respect to your calendar and task load. Prioritize your time to be truly present, experiencing your top priorities for a live setting. After the event, take a break, then binge-watch the presentations you missed live.

For those attending a virtual conference for the first time, block your calendar so you can engage every element, whether the presentations, handouts, virtual booths, networking, and round table discussions. Full engagement will result in discovering a deeper meaning in the educational topics, an escape from the daily grind, and human connections we all need. In the coming weeks, we will publish tips and best practices for navigating this virtual event on our blog and podcast.

WHAT KIND OF DEVICES CAN ACCESS THE VIRTUAL CONFERENCE?

The platform is designed to work with all internet browsers. We recommend that you access the conference using a desktop computer, laptop, or tablet for the best conference experience. If you are unable to access the conference with one of those devices, a mobile device or smartphone will work just fine.

HOW DO I ACCESS THE VIRTUAL CONFERENCE?

The email you used during the registration process is your login information into the virtual platform. An official invite with access information will be provided on or before October 20.

WHAT DO I NEED ON THE DAY OF THE VIRTUAL EVENT?

Prior to the event, you will receive an email with the conference URL and login instructions. To successfully login, your account must be in good standing and all registration fees must be paid with a credit card, PO, check, or another form of accepted payment. Payments received after October 16 may require up to 48 hours of payment processing before you receive access to the virtual environment. If you have any issues logging into the conference, please email regi[email protected].

In order to fully experience the conference, we recommend that you have a copy of Zoom installed on your device prior to the start of the conference. (This is not required to view the live and on-demand presentations, but is encouraged for networking events.)

DO I HAVE ACCESS TO ALL OF THE PRESENTATIONS?

You will have access to all of the on-demand presentations from the start of the virtual conference. All live presentations will be added to the conference after October 21.

WILL I BE ABLE TO ASK QUESTIONS DURING PRESENTATIONS?

Yes, you may interact with the Q&A feature during the live presentation or as you watch on-demand content. You may upvote others’ questions. Those with the largest votes are most likely to be answered live. TCEA will work with presenters to provide follow-up responses to questions they did not get to.

A PRESENTATION HAS STARTED BUT MY STREAM ISN’T WORKING. WHAT SHOULD I DO?

First, check your internet speed and the time of the scheduled presentation. If your internet has a lag, please relocate to be in close proximity to your router and limit the number of devices connected at any given time.

Live-streamed presentations will begin to count down at least 15 minutes prior to the start of the presentation. If you access live content prior to that time, the stream will continue to scroll until it begins.

For troubleshooting, select Help Desk in the left navigation menu of the platform. You may start a live chat, contact by phone, or contact by email for assistance. If all else fails, do not hesitate to reach TCEA directly.

CAN I SHARE MY CONFERENCE REGISTRATION WITH OTHER MEMBERS OF MY TEAM?

Only one individual is permitted per login. Access to the virtual platform cannot be shared, broadcasted, reused, or repurposed in any way. Violators will have all privileges to the platform and credits accrued revoked.

WILL THERE BE INFORMAL OR SOCIAL EVENTS?

Yes! Each day, TCEA is providing multiple opportunities to fit your needs and schedule. With networking scheduled morning, noon, or afternoon and roundtable discussions, you’ll be sure to be able to informally network beyond virtual chats and hashtags. Learn more about the special events on our highlights page (coming soon).